Grievance Redressal

1. Grievance Officer

RupeeCase maintains a dedicated Grievance Officer to address user complaints and concerns.

2. How to File a Complaint

If you have a concern, complaint, or grievance related to RupeeCase or our services, please write to our Grievance Officer.

Email Address:

[email protected]

What to Include:

Please provide the following information in your complaint:

• Your registered email address or account identifier
• Clear description of the issue or complaint
• Relevant dates and times when the issue occurred
• Screenshots, order confirmations, or other supporting documentation
• Your preferred resolution (if applicable)

Response Timeline:

• Acknowledgement: We will acknowledge receipt of your complaint within 48 hours
• Resolution: We aim to resolve your complaint within 21 days (as per SEBI requirements) or 30 days (as per Information Technology Act, 2000)

3. Escalation Channels

If you are not satisfied with our response or wish to escalate your complaint, you have access to the following channels:

Level 1: Direct Grievance Officer

Initial contact point for all grievances. Email: [email protected]

Level 2: SEBI SCORES 2.0

Securities and Exchange Board of India (SEBI) Complaint Redressal System:

• Website: scores.sebi.gov.in
• File complaints against market intermediaries and listed companies
• Completely free to use
• No limit on complaint frequency
• Average resolution time: 21-90 days depending on complexity

Level 3: SMART ODR (Online Dispute Resolution)

Sustainable Alternative Dispute Resolution (SMART ODR) Portal:

• Website: smartodr.in
• Purpose: Online conciliation and arbitration for financial disputes
• Applicable for disputes up to ₹1 crore
• Faster resolution compared to traditional arbitration
• Certified neutral conciliators and arbitrators

Level 4: Data Protection Board of India

For Data Privacy Complaints (DPDP Act):

• If your complaint relates to personal data handling or privacy violations
• File complaints under the Digital Personal Data Protection Act, 2023
• Contact details available on official government channels

4. Monthly Complaint Disclosure

In accordance with SEBI regulations, we disclose the status of grievances received and resolved each month:

Updated by the 7th of each month as per SEBI requirements.

5. Investor Protection Resources

RupeeCase is committed to investor protection and transparency. Here are key regulatory and investor protection resources:

Regulatory Authorities

• SEBI (Securities and Exchange Board of India) | Primary financial regulator for India's capital markets
• NSE (National Stock Exchange of India) | India's leading stock exchange
• BSE (Bombay Stock Exchange) | India's oldest stock exchange
• MCX (Multi Commodity Exchange) | Commodities and derivatives exchange

Complaint & Dispute Resolution

• SEBI SCORES 2.0 | Official SEBI complaint portal
• SMART ODR Portal | Online dispute resolution for financial disputes

For any questions about our grievance redressal process or to file a complaint, please contact our Grievance Officer at [email protected].